Anant Urban Cooperative Credit SocietyGrievance Redressal Mechanism
Objective
We are committed to resolving customer/member grievances in a fair, transparent, and time-bound manner.
Channels for Complaint Submission
Members may lodge complaints through:
Phone
+91 8830248343Physical Submission
Complaint Register at all branches
Website Form
www.ananturban.com/complaintProcess & Timelines
- Acknowledgement: Within 2 working days of receipt.
- Resolution Attempt: Within 7 working days for simple issues, and up to 30 days for complex/regulatory issues.
Escalation Matrix
Level 1: Branch Manager / Customer Service Desk
Level 2: Grievance Redressal Officer (GRO)
Level 3: CEO / Nodal Officer of the Society
Final Appeal: If unresolved, approach Registrar of Cooperative Societies or Banking Ombudsman (if applicable).
Grievance Redressal Officer (GRO)
Darshan Bhoir
Grievance Redressal Officer